First Visit
When accessing the venue, enter through the main entrance you will find the changing village with is to the right as you enter through the main entrance
Changing Rooms: The changing rooms are open and available to use before and after your lessons. The changing room setup is a unisex changing village and so parents can accompany their swimmer to get changed before and after the lessons.
Identifying your teacher:
When attending for your first lesson please notify the class teacher that it is your first visit to the lessons.. The Stepping Stones staff will all be wearing our bright blue tee shirt with "Stepping Stones" on the back.
Spectating & Viewing
Spectating is permitted within the venue. The viewing is poolside and can become hot. The viewing gallery can become very busy, please be mindful of other users when using the viewing gallery.
Parents are not permitted onto poolside, if you need to assist with a toilet break during the lesson please exit the viewing gallery via the corridor and return to the changing rooms.
The viewing gallery is located directly above the changing village. To gallery can be accessed either by the stairs via the main reception or through the double doors within the changing village.
Please note we have a strict no photography and filming policy. Please do not use your mobile phone to take pictures or record the lessons. Failure to do so may result in your membership being cancelled.
Pick Up & Drop Off
Drop off point for arriving swimmers:
At the far end of the changing village, there is a separate poolside entrance to allow swimmers to enter onto poolside before the lessons.
Pick up point for exiting swimmers:
Showering Area (Changing Rooms)
Please note to ensure the safety of all our swimmers we have asked our teaching team to ensure that swimmers are handed over to a responsible adult at the end of each lesson this is regardless of age. Please arrive on time for the start and end of your scheduled lesson to ensure the smooth transition of classes.
* All lessons are 30mins in length.
W h a t t o b r i n g
Swim Kit
Swim Shorts:
We recommend that swim shorts do not pass below the swimmers knee.
Swim Costume:
It is recommended but not essential that swim costumes are one piece.
Goggles
Goggles are an essential piece of kit during the lessons.
Even if your swimmer does not like goggles we recommend bring a set along to each lesson.
This will help your swimmer speed through the programme.
Equipment
All other equipment will be provided poolside for use during the lessons.
Armbands and other floatation devices are not required for our lessons.
Our teaching team work with floats and noodles through the lessons to support all swimmers.